Terms and Conditions
Welcome to Gardeners Hammersmith. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms.
1. Services Provided
Gardeners Hammersmith offers a range of gardening and landscaping services to residential and commercial clients. Our services include but are not limited to:
- Garden Maintenance: Regular upkeep of gardens including mowing, trimming, and weeding.
- Landscape Design: Custom design plans tailored to your preferences and garden space.
- Planting Services: Selection and installation of plants suited to your garden environment.
- Hardscaping: Installation of patios, paths, and other non-plant elements.
2. Booking and Scheduling
To schedule a service with Gardeners Hammersmith, clients must:
- Submit a service request through our online portal or by phone.
- Provide accurate information regarding the services required.
- Agree to the proposed schedule and service fees.
We strive to accommodate client schedules; however, availability is subject to our current bookings.
3. Payment Terms
All payments are due upon completion of services unless a prior arrangement has been made. We accept the following payment methods:
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
Invoices will be provided detailing the services rendered and the total amount due.
4. Cancellation Policy
If you need to cancel or reschedule a service, please notify us at least 48 hours in advance. Cancellations made with less than 48 hours' notice may incur a cancellation fee.
4.1. Refunds
Refunds for prepaid services will be processed within 14 business days of cancellation, provided the cancellation was made in accordance with our policy.
5. Client Responsibilities
Clients are expected to:
- Ensure the work area is accessible and safe for our staff.
- Communicate any specific requirements or preferences clearly.
- Provide timely feedback on services performed.
6. Liability
Gardeners Hammersmith is committed to providing high-quality services. However, we are not liable for:
- Damage caused by unforeseen natural events such as storms or pests.
- Pre-existing conditions of the property that may affect service delivery.
- Any indirect or consequential damages arising from the use of our services.
6.1. Insurance
We maintain liability insurance to cover any accidental damages incurred during service delivery. Clients are encouraged to inform us of any specific concerns prior to the commencement of work.
7. Changes to Terms and Conditions
Gardeners Hammersmith reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through our official communication channels.
8. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent.
8.1. Data Protection
All personal data is stored securely and is only accessible to authorized personnel. Clients have the right to request access to their personal information or request corrections if necessary.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Hammersmith.
10. Acceptance of Terms
By engaging the services of Gardeners Hammersmith, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.